Support
We’re on the other end of the email. Last updated: October 21, 2026
A bug, a question, a purchase that’s missing or a photo that won’t arrive? Write to us at hello@opharana.com and we’ll get back to you. We usually reply within two or three business days; content reports, in under 24 hours.
So we can help you, tell us
- Your device and its system (for example, iPhone 13 with iOS 18).
- The name of the album and what you were doing when it happened.
- If it’s a payment problem, the receipt from Apple or Google.
Frequently asked questions
How do I get started?
Open the app and tap “Create the album”. Name it after the child or the family and, if you like, add their date of birth (so every photo shows their age). Then, in Family, share the links with your people.
What’s the difference between the two links?
The “For those who add photos” link lets people view and add; the “For those who just look” link lets them view, stamp and comment. The album owner can change each person’s permission in Family.
Do grandparents have to install the app?
No. With the “just look” link, the album opens in the browser on a phone or computer, in large print if they turn it on. With the app, they also get a notification whenever there are new photos.
How do I add photos and videos?
Tap “Add photos”, pick several from your camera roll (up to 60 at once), add a headline if you like and tap “Publish”. The upload keeps going even if you switch screens. For free you can add 150 photos and 15 videos of up to 30 seconds a month; with a Tribalbum Family spot, there’s no photo limit and videos can be up to 3 minutes.
Why does a photo show up in a different month?
The archive sorts photos by the date they were taken, not the date they were added. If a photo doesn’t carry its date, the date it was added is used.
How do I delete a photo or a comment?
Open the photo and tap “···” → “Delete the photo”. The person who added it and the album owner can do this. For a comment, press and hold it. It’s deleted for everyone, and from storage too.
There’s something in the album that shouldn’t be there
If it’s from your family, ask the album owner to delete it or to remove that person. You can also report it from the photo or the comment: we review it within 24 hours. To hide someone’s photos and comments just for you, tap their name in Family.
I changed phones
If you saved your albums with Apple, Google or your email (You → “Save your album”), sign in the same way on the new phone and they’ll all be there. If not, ask someone in the family for the album link and join again. Whatever you added is still in the album.
How do I delete my data?
In the app: You → “Delete my data”. The albums you created, your photos, your stamps, your comments and your account are deleted. The details are in the Privacy Policy.
What does Tribalbum Family include?
It’s a plan for one album: no monthly photo limit, videos of up to 3 minutes, saving a whole month to your camera roll at once and no ads, for the people in the album chosen by whoever pays. For 4 people it costs €9.99 a year or €1.49 a month; if there are more of you, there are plans for 8, 12 and 20 people. Whoever pays (or the album owner) gives and takes away spots in Family by tapping each person. You can also earn it by inviting: a free month for every 3 new family members who join with your links, up to 12.
I just want to remove the ads
In the app, tap “Remove ads” under any ad, or open You → Tribalbum Family → “Just no ads”: €3.99 a year, for you in all your albums. It doesn’t remove the photo limits.
How do I cancel the subscription?
The store manages it, not the app:
- iPhone: Settings → your name → Subscriptions → Tribalbum → Cancel Subscription.
- Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Tribalbum → Cancel subscription.
Do it at least 24 hours before the current period (the month or the year) ends. Uninstalling the app doesn’t cancel the subscription. More detail in the Terms.
I paid and it doesn’t show up
In the app, open You → Tribalbum Family → “Restore purchases”, with the same Apple ID or the same Google account you paid with. If the plan is for an album, open it from that album (Family → Tribalbum Family).
Contact
OPHARANA LLC · hello@opharana.com